Privacy Policy
Privacy Policy
At LuxJet Group, your privacy is not an afterthought. It is a fundamental part of how we operate. We work with clients who value discretion and we take our responsibility to protect your personal information seriously.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it. We have written it in plain language so you can read and understand it without needing a legal background.
By using our website, submitting a quote request, or working with LuxJet Group in any capacity, you agree to the practices described in this policy. If you have any questions or concerns, please contact us directly - details are at the end of this document.
LuxJet Group is a privately owned charter brokerage and travel management company based in New York. We are not an aircraft operator. We do not sell, trade, or rent your personal information to any third party for marketing purposes - ever.
1. What Information We Collect
We only collect information that is necessary to provide you with our services or to communicate with you effectively. We do not collect information for the sake of it.
Information You Give Us Directly
When you reach out to LuxJet Group - whether through our website, email, phone, or social media - you may share:
- Your full name and contact information including email address and phone number
- Travel details including departure and destination cities, dates, and times
- Passenger names and counts for your flight
- Special requests including catering preferences, accessibility needs, or specific aircraft requirements
- Payment information when you confirm a booking
- Any other information you choose to share with us in the course of our communication
Information We Collect Automatically
When you visit our website, we may automatically collect certain technical information, including:
- Your IP address and general location
- The type of browser and device you are using
- Pages you visited on our site and how long you spent on them
- How you arrived at our website - for example, through a search engine or a social media link
This information helps us understand how people use our website so we can improve it. It does not identify you personally.
Information From Third Parties
Occasionally, information about you may reach us through third parties - for example, if someone refers you to LuxJet Group or if you interact with our social media accounts. We handle any such information with the same care and discretion as information you provide to us directly.
2. How We Use Your Information
We use your information only for the purposes it was intended for. We do not use your personal information in ways you would not reasonably expect.
Specifically, we use your information to:
- Respond to your inquiry and provide you with a customized flight quote
- Source and secure the right aircraft for your trip through our network and booking platforms
- Prepare and send your charter agreement and booking confirmation
- Process your payment securely
- Coordinate all logistics related to your flight including terminal information, catering, and ground transportation
- Communicate with you throughout the booking process and during your trip
- Provide passenger and travel details to the aircraft operator as required to operate your flight
- Comply with legal and regulatory requirements including aviation authority requirements
- Improve our services and website based on how clients interact with us
We will never use your personal information to send you unsolicited marketing from third parties. If we send you any communication from LuxJet Group directly, you will always have the option to opt out.
3. Who We Share Your Information With
We share your information only when it is necessary to complete your booking or required by law. We are selective and deliberate about who receives your information.
Aircraft Operators
To arrange and operate your flight, we are required to share certain passenger and travel information with the aircraft operator. This typically includes passenger names, travel dates, and any special requirements. This information is shared strictly for the purpose of operating your flight and is handled confidentially by the operator.
Booking Platforms
LuxJet Group sources aircraft through industry platforms including Avinode, AVPRO, Charterpad, Air Charter Service, PrivateFly, and Victor. When searching for available aircraft on your behalf, limited trip details such as route and dates may be visible to operators within these platforms. No personal passenger information is shared at the search stage.
Aviation Authorities and Regulatory Bodies
For international and certain domestic flights, passenger information may be required by aviation authorities, customs, or border control agencies in the relevant countries. LuxJet Group complies with all applicable legal requirements in this regard.
Service Providers
We may work with trusted third-party service providers who help us operate our business - for example, secure payment processors or email platforms. These providers are only given access to the information they need to perform their specific function and are not permitted to use your information for any other purpose.
We Will Never Share Your Information With
- Marketing companies or advertising networks
- Data brokers or list sellers
- Any third party for their own marketing purposes
- Anyone who does not have a direct and necessary role in completing your booking or complying with the law
4. How We Protect Your Information
The security of your personal information is important to us. We take reasonable and appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction.
Our protective measures include:
- Secure, encrypted communication channels for all booking and payment correspondence
- Limiting access to your personal information to only those members of our team who need it to handle your booking
- Using reputable, secure payment processing systems - we do not store your full payment card details on our systems
- Treating all client information with strict professional confidentiality as a core part of how we operate
No method of electronic transmission or storage is completely secure. While we do everything in our power to protect your information, we cannot guarantee absolute security. If there were ever a security incident that affected your personal information, we would notify you promptly.
5. How Long We Keep Your Information
We keep your personal information for as long as is necessary to fulfill the purposes described in this policy - primarily for the duration of your booking and for a reasonable period afterward for record-keeping and legal compliance purposes.
In practice, this means:
- Booking and payment records are retained for a minimum of seven years in line with standard financial and business record-keeping requirements
- Communication records including emails and messages are retained for a reasonable period in case of any follow-up needs or disputes
- If you have never completed a booking with us, we will not retain your information beyond what is necessary to respond to your inquiry
If you would like us to delete your personal information from our records, please contact us directly. We will comply with all reasonable requests subject to any legal obligations we may have to retain certain records.
6. Cookies and Website Tracking
Our website may use cookies - small text files stored on your device - to help the site function properly and to understand how visitors use it. Cookies do not identify you personally.
The types of cookies we may use include:
- Essential cookies that are necessary for the website to work properly
- Analytics cookies that help us understand how visitors navigate and use the site so we can improve it
We do not use cookies to track you across other websites or to serve you advertising on other platforms. Most browsers allow you to control cookie settings. If you choose to disable cookies, some parts of our website may not function as expected.
7. Your Rights and Choices
You have rights regarding your personal information and we respect them. Depending on where you are located, these rights may include:
- The right to know what personal information we hold about you
- The right to request a copy of the information we hold about you
- The right to request that we correct any inaccurate information
- The right to request that we delete your information, subject to any legal obligations we may have to retain it
- The right to opt out of any marketing communications from LuxJet Group
- The right to withdraw your consent at any time where we are processing your information based on consent
To exercise any of these rights, simply contact us directly using the information at the end of this document. We will respond to your request promptly and without unnecessary delay.
We never make it difficult to exercise your privacy rights. If you want to know what we have, change it, or delete it - just ask. We will handle it personally.
8. International Clients
LuxJet Group serves clients from around the world. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where our business is based.
By using our services, you consent to this transfer. We handle all personal information with the same high standard of care regardless of where you are located, and we comply with applicable data protection laws in the jurisdictions where we operate.
9. Children's Privacy
LuxJet Group's services are designed for adults. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will delete it promptly.
When minor passengers are traveling on a charter arranged by LuxJet Group, their information is collected only as necessary to complete the booking and is handled with the same care and confidentiality as all other passenger information.
10. Social Media
LuxJet Group maintains social media accounts on platforms including Instagram. If you interact with us on social media - by following us, sending a direct message, or commenting on our posts - please be aware that those platforms have their own privacy policies that govern how your information is used.
Any personal information you share with us through direct messages on social media is treated with the same confidentiality as information shared through any other channel. We do not share your social media communications with third parties.
We do not use your social media activity to make decisions about your booking or to profile you in any way.
11. Links to Other Websites
Our website may contain links to third-party websites - for example, links to industry platforms or partners. Once you leave the LuxJet Group website, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies before sharing any personal information.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any updates will be posted on this page with a revised effective date. If the changes are significant, we will make a reasonable effort to notify active clients directly.
We encourage you to review this policy periodically. Your continued use of our services after any update constitutes your acceptance of the revised policy.
13. Contact Us About Privacy
If you have any questions about this Privacy Policy, want to know what information we hold about you, or would like to make a request regarding your personal information - please reach out to us directly. We take privacy inquiries seriously and will respond personally.
- Email: contact@theluxjetgroup.com
- Website: www.theluxjetgroup.com
- Instagram: @theluxjetgroup
You will always speak with a real person at LuxJet Group. We do not use automated systems to handle privacy inquiries. Your concerns will be addressed personally and with care.